The Hard Facts
Natural stone imparts a warmth and beauty to your home that reflects elegance and sophistication. Fashioned by nature over millions of years, each piece of granite embodies unique characteristics that make it completely unlike any other. Your granite counter-tops bring a miracle of nature into your home, and they deserve care and protection.
Each slab of granite has marks that distinguish it from others as a unique product of nature. Pressures in the earth’s core create colors, shades and patterns that develop distinctive appearances. Certain regions produce patterns in granite that have similar traits, and you may choose to select your counter-tops from one of them.
General Warranty Information
Colorado Stone & Granite offers the finest granite and workmanship that is available anywhere, and we are proud to stand behind the quality of our product and installations. Take a moment to read the guiding principle of our two-year limited warranty for your granite counter-tops.
If there is something we did incorrectly when fabricating and/or installing your granite counter-tops that causes a problem within the first two years of ownership, we agree to correct the problem and stand behind our service.
Care and Maintenance
To validate the warranty, you must provide care in accordance with these guidelines:
• Blot spills immediately.
• Clean granite surfaces with warm water and stone soap or a mild detergent.
• Avoid abrasive cleansers, and do not allow ammonia, lemon juice or vinegar to contact the granite surface.
• Make sure that harsh cleansers containing acid do not contact the granite surface.
• Rinse granite surfaces immediately after cleaning and dry with a soft cloth.
• Apply a water-based stone sealer at six-month intervals.
• Avoid putting hot pots and pans on your granite counter-tops.
• Avoid cutting directly on granite surfaces.
• Do not allow anyone to sit or stand on your granite counter-tops.
We retain the option to repair or replace, without charge, your counter-top if it fails as a result of defects in fabrication during the first two years after initial installation. Excluded from this warranty is damage caused by chemical or physical use or abuse. This warranty is not applicable for counter-tops that are located anywhere other than in their originally installed position.
We limit our obligation to repair or replace the granite that is the source of complaint, including labor charges. No implied or expressed warranty of merchantability or fitness for any particular purpose is covered by this warranty except as expressly stated herein. Colorado Stone & Granite, Inc. shall not have liability for any loss or direct, incidental, or consequential damages arising out of the misuse of your granite counter-tops.
Granite, like other stone materials, is a natural product with unique characteristics. Natural fissures do not constitute structural defects. Stone products, including granite, are porous, a quality that may cause dark spots and discolorations. Such characteristics that impart natural beauty to stone serve to enhance it and do not affect or impair its durability. Colorado Stone & Granite expressly excludes from coverage by this warranty any naturally occurring dark spots, fissures, stains or discolorations.
Granite is a product of nature. As with all natural materials, no two slabs are exactly the same. Granite counter-tops have natural variations in mineral deposits that can affect texture, veining and directional trends that contribute to the beauty of the stone. Samples that we use for display purposes serve as general examples, not as exact replicas of the product that we may install in your home. To ensure your satisfaction, you may view slabs at either our shop or at the stone importer before the start of fabrication. We require an inspection for a valid warranty, as some materials have greater variance in textures than others.
Colorado Stone & Granite gives no other warranty expressed or implied and all implied warranties of merchantability and fitness for particular purpose are disclaimed. We accept no liability for any incidental, special or consequential damages.
Care and Maintenance for Your Natural Stone Counter
Stone is regarded as one of the best choices for counters because of its appearance and durability. Some people may feel nervous about the care required to maintain stone, but there is no reason to feel overwhelmed. Natural stone is one of the easiest surfaces to maintain.
Before you have your counter installed, please review these simple tips for the care and maintenance of your new counter.
When you spill something on natural stone, always blot the liquid dry as soon as possible. If liquid is allowed to sit on the counter, it could penetrate the surface. This is because natural stone is porous, which means liquid can seep inside and lead to discoloration. When spills are addressed promptly, the risk of discoloration is negated.
Spot cleaning should be performed with a clean, soft cloth. This material will be gentle on the surface, and it is perfect for washing and rinsing. Be sure to pat the area dry when you are finished for the best results.
In addition to spot treatments, your counter should also be cleaned on a regular basis. For the best results, use a gentle cleaning solution. There are special stone soaps, which can be purchased online or at your local hardware store. You may also use liquid dish soap. Ammonia-free glass cleaner has also been proven safe and effective on natural stone. Be sure to check the label before using any glass cleaner.
Other products should not be used on your stone surface. Ammonia and bleach can damage the surface, leading to corrosion. Specifically avoid oven cleaner, paint stripper and drain cleaner, which can also dull the finish. Any type of powder or liquid that is abrasive is a bad choice for your counter.
If something does stain your counter, there are several steps you can take. First, mix one cup of flour with one or two tablespoons of liquid dish soap. This will form a thick paste. Apply the paste to the stain, and cover it with plastic. After sitting overnight, remove the plastic and scrape the mixture away with a wooden utensil. Finally, rinse the area, and pat it dry. This works best for stains like orange juice, lemon juice, vinegar and carbonated drinks.
When addressing oil-based stains such as grease, oil or milk, use hydrogen peroxide instead of liquid dish soap. Organic stains, which include coffee, tea and fruit, can be treated with a mixture of 12 percent hydrogen peroxide and a few drops of ammonia.
Marker or ink stains are treated differently depending on the color of the stone. Dark stone should be treated with lacquer thinner or acetone. Light granite should be cleaned with hydrogen peroxide. These solutions are also successful for wine.
Your counter should be sealed immediately upon installation. While this will provide good protection for daily use, it is important to remember that it will not last forever. For lighter granite, we suggest they be resealed every six months. All natural stone surfaces should be resealed every one or two years for the best results.